Perfecti Technologies Privacy Policy
Last updated: October 12, 2026
We're committed to protecting your personal information shared through the Lender Match platform in compliance with PIPEDA and Canadian privacy laws.
Contact Privacy Officer
Perfecti Technologies Inc.
Attn: Privacy Officer
11151 156A St., Surrey, BC, V4N4R4
Email: privacy@perfecti.io
Scope and Accountability
Policy Application
This privacy policy applies to all personal and client information collected through the Lender Match platform and our interactions with you.
Employee Compliance
All Perfecti employees and contractors working on our behalf must comply with this Privacy Policy in handling your information.
Oversight
Our dedicated Privacy Officer oversees compliance with this policy and handles all privacy-related inquiries and concerns.
Perfecti Technologies maintains strict accountability measures to ensure your data is handled with the utmost care and in accordance with applicable Canadian privacy laws.
Information Collection
Platform Access
Personal information collected when you access the Lender Match platform through Single Sign-On from BOSS.
Feature Usage
Information gathered when you use features requiring broker or client data within the platform.
Customer Support
Data collected during interactions with our team or when contacting us for assistance.
Website Usage
Technical information captured via cookies or similar technologies when using our website.
We rely on mortgage brokers and other users to obtain appropriate consent from their clients before inputting client personal data into the Lender Match platform.
How We Use Your Information
Platform Provision
Delivering and improving the Lender Match platform functionality and user experience.
Authentication
Verifying user identity and securing platform sessions to protect account access.
Business Operations
Supporting billing, analytics, and other essential business functions.
Legal Compliance
Meeting our legal and contractual obligations under Canadian law.
Perfecti Technologies processes your information only for these specified purposes and does not sell personal or client information to third parties under any circumstances.
Information Disclosure
Corporate Affiliates
We may share information with Perfecti affiliates who support the Platform's operations and functionality.
Service Providers
Third-party vendors who provide essential services such as hosting, analytics, and authentication.
M3 Group
Information shared with M3 Group for integration purposes and platform support functions.
Legal Authorities
Information disclosed when required by law, court order, or other legal processes.
All third parties with whom we share information are contractually bound to maintain appropriate security measures and use the data only for specified purposes in compliance with privacy laws.
Data Security and Retention
- Retention Limits: Data kept only as long as necessary for intended purposes
- Administrative Controls: Policies, training, and access restrictions
- Technical Safeguards: Encryption, firewalls, and monitoring systems
- Physical Security: Facility access controls and environmental protections
Perfecti Technologies implements security measures appropriate to the sensitivity of the information we handle. Our comprehensive approach to data protection includes regular security assessments and updates to address emerging threats and vulnerabilities.
Your Privacy Rights
Consent Management
You may withdraw consent for information collection at any time by contacting us, though this may limit platform functionality.
Access Requests
You have the right to request access to your personal information stored in our systems after identity verification.
Correction Rights
You may request correction of inaccurate or incomplete personal information in our records.
Cross-Border Transfers
Your data may be stored or processed outside Canada with appropriate protections in place.
We are committed to honoring your privacy rights under PIPEDA and other applicable Canadian privacy laws. Requests will be addressed in a timely manner after verifying your identity to protect against unauthorized access.
Text Messages (SMS)
This section applies if you are a client of a mortgage broker who uses BOSS Mobile, a service operated by Perfecti Technologies Inc., and you have been asked to agree, or have agreed, to receive text messages about your mortgage application. It applies in addition to the rest of this Privacy Policy.
What We Collect
- Your mobile phone number.
- A record of your consent: the exact consent wording you were shown, the language it was shown in, the date and time you agreed, the IP address and browser details (user agent) of the device you used, and the mortgage broker you gave your consent to.
- Details your mortgage broker provides so the consent can be linked to you, such as your first name and a reference to your file.
- A record of any later opt-out, including when and how you opted out.
- The content of the text messages sent to you and of any reply you send, and delivery information such as when a message was sent and whether it was delivered.
Why We Use It
We use this information to send you one-to-one service messages from your mortgage broker about your mortgage application (document requests, appointment confirmations and reminders, and status updates), to keep proof of your consent, to respect your choice if you opt out, to fix delivery problems, and to meet our legal obligations. We do not use it to send you marketing or promotional messages.
Your Consent
We rely on your express consent. Text messages are sent to you through BOSS Mobile only after you agree on our consent page, which you reach through a link your mortgage broker sends you. Consent is not a condition of getting a mortgage or any other service, and you can withdraw it at any time.
Who Handles This Information
Text messages are delivered on our behalf by Twilio Inc., a telecommunications service provider, and by mobile carriers. To deliver a message, Twilio processes your mobile phone number, the content of the message, and delivery information. This may involve processing outside Canada, including in the United States. Your own mortgage broker can see whether you have agreed to receive text messages and the messages exchanged with you.
No Sale, No Sharing for Marketing
We do not sell your mobile phone number or your text message opt-in and consent information. We do not share your mobile phone number or your text message opt-in and consent information with any third parties or affiliates for marketing or promotional purposes. This information is shared only with your own mortgage broker and with service providers who help us deliver and operate the text message service, and where the law requires us to disclose it. This applies despite anything else in this Privacy Policy.
How Long We Keep It
We keep this information only as long as needed to provide the text message service, to keep proof of your consent and of any opt-out, and to meet our legal obligations. If you opt out, we keep the record of your consent and of your opt-out for those purposes.
How to Opt Out or Get Help
Reply STOP (or ARRET) to any message to opt out. Reply HELP (or AIDE) for help. You can also ask your mortgage broker to stop the messages, or contact our Privacy Officer at privacy@perfecti.io. See the SMS Terms for more about the text message service.
Your Rights
The rights described under Your Privacy Rights above, including the right to request access to your personal information and to request correction of it, apply to the information described in this section. To make a request, contact our Privacy Officer using the details in this Privacy Policy.
Policy Updates and Contact Information
How will I know if the Privacy Policy changes?
We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top and may notify users via email or in-app notices. Continued use of the Platform after any changes constitutes acceptance of the updated policy.
How can I contact the Privacy Officer?
Perfecti Technologies Inc.
Attn: Privacy Officer
11151 156A St., Surrey, BC, V4N4R4
Email: privacy@perfecti.io
What should I expect after submitting a privacy request?
We are committed to responding to all inquiries in a timely and respectful manner. After verifying your identity, we will address your request according to applicable privacy laws and our internal policies.
What is the current version of the Privacy Policy?
The current Privacy Policy was last updated on October 12, 2026. This version supersedes all previous versions.